4.7
(750 reviews)
| Sales hours: | 8:30am to 8:00pm |
| Service hours: | 7:00am to 6:00pm |
View all hours
| Sales | Service | |
|---|---|---|
| Monday | 8:30am–8:00pm | 7:00am–6:00pm |
| Tuesday | 8:30am–8:00pm | 7:00am–6:00pm |
| Wednesday | 8:30am–8:00pm | 7:00am–6:00pm |
| Thursday | 8:30am–8:00pm | 7:00am–6:00pm |
| Friday | 8:30am–8:00pm | 7:00am–6:00pm |
| Saturday | 8:30am–6:00pm | 8:00am–4:00pm |
| Sunday | Closed | Closed |
Contact seller
New (844) 327-6047 (844) 327-6047
Used (844) 327-4860 (844) 327-4860
Service (855) 298-8287 (855) 298-8287
Inventory
New
2023 Ford Escape ST-Line Elite$38,490 MSRP $40,785
-
New
2024 Ford Escape PHEV$42,990 MSRP $42,990
-
New
2023 Ford Escape ST-Line$35,527 MSRP $38,025
-
New
2024 Ford Escape ST-Line$33,999 MSRP $35,000
-
New
2024 Ford Escape Active$32,953 MSRP $33,160
Special offers
See all special offersAbout our dealership
This seller has been on Cars.com since March 2024.
Bowditch Ford in Newport News VA is the #1 Ford Dealer on the Peninsula. Since 1949 we have been serving customers from Newport News Hampton Norfolk Poquoson Chesapeake Portsmouth Smithfield Suffolk Gloucester Yorktown and Williamsburg with excellence in sales and service. We know that you have high expectations and as a car dealer who has received the President's Award 25 years we enjoy the challenge of meeting and exceeding those standards each and every time. We would love to meet you and demonstrate our commitment to excellence! You can also request more information about a vehicle by calling (757) 595-5129.
Nobody Beats A Bowditch Deal!
Photos & Videos
Service center
Phone number (855) 298-8287
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Meet our employees
View all 12 employees View less employees
Reviews
4.7
(750 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bowditch Ford
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5.0
Always a pleasure dealing with Al Cusano and his service
June 18, 2024
By barry_creed on DealerRater
Always a pleasure dealing with Al Cusano and his service team. His team sets the bar high for all dealerships in Hampton Roads. Appreciate the competence and professionalism that is always on display when attending to my vehicle needs.
5.0
Always a pleasure dealing with Al Cusano and his service
June 18, 2024
By barry_creed on DealerRater
Always a pleasure dealing with Al Cusano and his service team. His team sets the bar high for all dealerships in Hampton Roads. Appreciate the competence and professionalism that is always on display when attending to my vehicle needs.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Al Cusano
0 people out of 0 found this review helpful.
5.0
It was a good experience it was good to talk to AL
June 14, 2024
By chipman57 on DealerRater
It was a good experience it was good to talk to AL service adviser great job.
5.0
It was a good experience it was good to talk to AL
June 14, 2024
By chipman57 on DealerRater
It was a good experience it was good to talk to AL service adviser great job.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Tristen Brannon
0 people out of 0 found this review helpful.
5.0
Al make you feel a part of the family.
June 14, 2024
By CBEAUF on DealerRater
Al make you feel a part of the family. He knows you by name and knows what to do to take care of you and your vehicle
5.0
Al make you feel a part of the family.
June 14, 2024
By CBEAUF on DealerRater
Al make you feel a part of the family. He knows you by name and knows what to do to take care of you and your vehicle
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Al Cusano
0 people out of 0 found this review helpful.
1.0
Brought my truck in twice for the same reason and it
June 14, 2024
By DANNYEWTON on DealerRater
Brought my truck in twice for the same reason and it still not one of the tires leaks
1.0
Brought my truck in twice for the same reason and it
June 14, 2024
By DANNYEWTON on DealerRater
Brought my truck in twice for the same reason and it still not one of the tires leaks
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worked with:
- Tristen Brannon
0 people out of 0 found this review helpful.
5.0
Good service and I look forward to return.
June 14, 2024
By BRAYBOYLARRY on DealerRater
Good service and I look forward to return. Tristan is great and always up front about cost and time
5.0
Good service and I look forward to return.
June 14, 2024
By BRAYBOYLARRY on DealerRater
Good service and I look forward to return. Tristan is great and always up front about cost and time
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Tristen Brannon
0 people out of 0 found this review helpful.
5.0
They treat me very well and they always have given me
June 11, 2024
By dbclem65Dicky on DealerRater
They treat me very well and they always have given me good service every time I visit the dealership.
5.0
They treat me very well and they always have given me
June 11, 2024
By dbclem65Dicky on DealerRater
They treat me very well and they always have given me good service every time I visit the dealership.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Al Cusano
0 people out of 0 found this review helpful.
5.0
Excellent service.
June 7, 2024
By GPORTALA on DealerRater
Excellent service. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction.
5.0
Excellent service.
June 7, 2024
By GPORTALA on DealerRater
Excellent service. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Tristen Brannon
0 people out of 0 found this review helpful.
1.0
Need to change your system.
June 7, 2024
By Cheri Wright on DealerRater
Need to change your system. I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took them but was unable to talk with me. My appointment was for 8am Thur 6/7 for recall work and oil change/tire rotation. No call from Bowditch so by 3:40 pm I called and was put in to Tristen's voice mail. I called back after 20 mins and was told Tristen had left for the day. No one knew anything about my vehicle. They found it and told me I could pick it up. This is the second time since coming there that when Tristen leaves or is not in no one covers his work. You need to hire more people and have them trained to work together. They need to make sure they turn their customers over to another service person who then follows up on the cases. I should not have to hunt down my vehicle, you should be calling me with updates. Currently I have to rate you as POOR customer service.
1.0
Need to change your system.
June 7, 2024
By Cheri Wright on DealerRater
Need to change your system. I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took them but was unable to talk with me. My appointment was for 8am Thur 6/7 for recall work and oil change/tire rotation. No call from Bowditch so by 3:40 pm I called and was put in to Tristen's voice mail. I called back after 20 mins and was told Tristen had left for the day. No one knew anything about my vehicle. They found it and told me I could pick it up. This is the second time since coming there that when Tristen leaves or is not in no one covers his work. You need to hire more people and have them trained to work together. They need to make sure they turn their customers over to another service person who then follows up on the cases. I should not have to hunt down my vehicle, you should be calling me with updates. Currently I have to rate you as POOR customer service.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worked with:
- Tristen Brannon
0 people out of 0 found this review helpful.
5.0
Al Cusano always does an outstanding job in the Service
June 7, 2024
By BREWINGTONR on DealerRater
Al Cusano always does an outstanding job in the Service Center making sure our car is well taken care of !
5.0
Al Cusano always does an outstanding job in the Service
June 7, 2024
By BREWINGTONR on DealerRater
Al Cusano always does an outstanding job in the Service Center making sure our car is well taken care of !
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Al Cusano
- Tristen Brannon
0 people out of 0 found this review helpful.
5.0
They are the best ,when it comes to service and customer
June 7, 2024
By PD76 on DealerRater
They are the best ,when it comes to service and customer support , they get it done
5.0
They are the best ,when it comes to service and customer
June 7, 2024
By PD76 on DealerRater
They are the best ,when it comes to service and customer support , they get it done
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Al Cusano
- Walter Holmes
0 people out of 0 found this review helpful.
See all 750 reviews
Notable highlights
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