First, choose your thermostat from the menu below. Then follow the directions for the type of reset you need. Try a different reset if the one you tried does not fix the issue.
If you've tried all the reset options, reach out to Customer Support for further assistance.
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Choose your thermostat:
- T9
- T10
- T5+/T5/T6
- Smart/Lyric Round
- Smart WiFi 9000
- FocusPro 6000
- VisionPRO 8000
- VisionPRO TH8321WF
- Camera (C1, C2)
- Water Leak Detector
- Smart Home Security
Have a device that isn't listed here? Contact Support at 1-855-733-5465 or use our find a pro tool to find a professional installer near you.
T9 (RCHT9510WF, RCHT9610WF)
- PERFORMING A FACTORY RESET
- Press the Menu icon
- Scroll down to “Advanced Setup” and select it
- Select “Reset”
- Select “Factory Reset”
- PERFORMING A WiFi RESET
- Press the Menu icon
- Scroll down to “WiFi” and select it
- Select “Change Network”
- Select the new WiFi network and enter the password
- PERFORMING A SCHEDULE RESET
- Press the Menu icon
- Scroll down to “Advanced Setup” and select it
- Select “Reset”
- Select “Schedule Reset”
- PERFORMING A HOMEKIT RESET
- Press the Menu icon
- Scroll down to “Advanced Setup” and select it
- Select “Reset”
- Select “HomeKit Reset”
T10 (THX321WF)
- PERFORMING A FACTORY RESET
- Press the Menu Icon
- Scroll down to “Thermostat Information
- Record the “Date Code”
- Press the “back” arrow, then scroll down to “Installer Options”
- Enter the Date Code when prompted to “Enter your password”
- Select “Reset”
- Select “Factory Reset”
- PERFORMING A WiFi RESET
- Press the Menu icon
- Scroll down to “WiFi” and select it
- Select “Change Network”
- Select the new WiFi network and enter the password
- PERFORMING A SCHEDULE RESET
- Press the Menu Icon
- Scroll down to “Thermostat Information
- Record the “Date Code”
- Press the “back” arrow, then scroll down to “Installer Options”
- Enter the Date Code when prompted to “Enter your password”
- Select “Reset”
- Select “Schedule Reset”
- PERFORMING A HOMEKIT RESET
- Press the Menu Icon
- Scroll down to “Thermostat Information
- Record the “Date Code”
- Press the “back” arrow, then scroll down to “Installer Options”
- Enter the Date Code when prompted to “Enter your password”
- Select “Reset”
- Select “HomeKit”
T5+/T5/T6 (RCHT8610WF, RCHT8612WF, TH6320WF2, TH6220WF2)
- PERFORMING A FACTORY RESET
- Press and hold Menu
- Press > until you see Reset, and then select it
- Press > until you see Factory Reset, and then select it
- Congratulations! You’ve reset your device! You can now configure your device for its new settings, either using the Resideo App, or on the thermostat screen itself.
- PERFORMING A WiFi RESET
- Press and hold Menu
- Press > until you see Reset, and then select it
- Press > until you see WiFi, and then select it
- Congratulations! You’ve reset your device!
- PERFORMING A SCHEDULE RESET
- Press and hold Menu
- Press [Symbol] until you see Reset, and then select it
- Press [Symbol] until you see Schedule, and then select it
- Congratulations! You’ve reset your device!
- PERFORMING A HOMEKIT RESET
- Press and hold Menu
- Press > until you see Reset, and then select it
- Press > until you see HomeKit Reset, and then select it
- Congratulations! You’ve reset your device!
Smart/Lyric Round (TH8732WFH)
- PERFORMING A FACTORY RESET
- Press and hold the Cloud Icon
- Press i until you see Reset, and then select it
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the “+” icon, or “Add new device” button on your Resideo App. You can also configure your thermostat on the thermostat screen itself using the Installation Guide.
- PERFORMING A WiFi RESET
- Press and hold the Cloud Icon
- Press i until you see WiFi, and then select it
- Press i until you reach Setup, and then select it.
- Congratulations! You’ve reset your device!
- PERFORM A SCHEDULE RESET
- Press Menu
- Press Preferences
- Press Restore Default Schedule
- Congratulations! You’ve reset your device!
- PERFORMING A HOMEKIT RESET
- Press and hold the Cloud Icon
- Press i until you see HomeKit Reset, and then select it
- Congratulations! You’ve reset your device!
Smart WiFi 9000 (RTH9580WF, RTH9585WF, TH9320WF)
- PERFORMING A FACTORY RESET
- Press Menu, and then select Preferences
- Press Restore Factory Defaults
- Select Yes
- Congratulations! You’ve reset your device!
- PERFORMING A WiFi RESET
- Press Menu
- Press WiFi Setup
- Congratulations! You’ve reset your device!
- PERFORMING A SCHEDULE RESET
- Press Menu
- Press Preferences
- Press Restore Default Schedule
- Congratulations! You’ve reset your device!
FocusPro 6000 (TH6320WF1, RTH6580WF)
- PERFORM FACTORY RESET
- Press and hold and Fan
- Change the number on the left to 90, and the number on the right to 1
- Press Done
- Congratulations! You’ve reset your device! You can now configure your device for its new settings on the thermostat screen.
- PERFORM A WiFi RESET
- Press and hold and Fan
- Change the number on the left to 39, and the number on the right to 0
- Press Done
- Congratulations! You’ve reset your device!
- PERFORM A SCHEDULE RESET
- Press and hold and Fan
- Change the number on the left to 85, and the number on the right to 1
- Press Done
- Congratulations! You’ve reset your device!
VisionPRO 8000 (TH8320WF, RTH8580WF)
- PERFORM FACTORY RESET
- Press System
- Press and hold the blank box in the center
- Change the number on the left to 0710, and the number on the right to 1
- Press Done
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the thermostat screen.
- PERFORM A WiFi RESET
- Press System
- Press and hold the blank box in the center
- Change the number on the left to 0900, and the number on the right to 0
- Press Done
- Congratulations! You’ve reset your device!
- PERFORM A SCHEDULE RESET
- Press System
- Press and hold the blank box in the center
- Change the number on the left to 0165, and the number on the right to 1
- Press Done
- Congratulations! You’ve reset your device!
VisionPRO TH8321WF
- PERFORM FACTORY RESET
- Press Menu
- Go to Dealer Information
- Scroll to the bottom and write down the date code
- Press Done
- Scroll down to Installer Options
- Enter the date code.
- Select Reset to Defaults.
- Select Yes
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the thermostat screen.
- PERFORM A WiFi RESET
- Press Menu
- Press i until you see WiFi Setup
- Select WiFi Setup
- Congratulations! You’ve reset your device!
- PERFORM A SCHEDULE RESET
- Press Menu
- Press i until you see Preferences, and then select it
- Press i until you see Default Schedule, and then select it
- Congratulations! You’ve reset your device!
Camera (C1, C2)
- PERFORM FACTORY RESET
- Press and hold the reset button for 45 seconds
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the “+” icon, or “Add new device” button on your Resideo App.
- PERFORM A WiFi RESET
- Press and hold the reset button for 45 seconds
- Congratulations! You’ve reset your device!
Water Leak Detector
- PERFORM FACTORY RESET
- Press and hold the reset button for 45 seconds
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the “+” icon, or “Add new device” button on your Resideo App.
- PERFORM A WiFi RESET
- Press and hold the reset button for 45 seconds
- Congratulations! You’ve reset your device!
Smart Home Security
- PERFORM FACTORY RESET
- Press and hold the action button for 30 seconds
- When prompted, press the action button once again
- Congratulations! You’ve reset your device! You can now configure your device for its new settings via the “+” icon, or “Add new device” button on your Resideo App.
- PERFORM A WiFi RESET
- Press and hold the action button for 30 seconds
- When prompted, press the action button once again
- Congratulations! You’ve reset your device!
Troubleshoot Additional Thermostat Issues
Check You Thermostat Wiring Capability