Tutorials | T-Mobile Support (2024)

FAQs

What phone number is 1-800-937-8997? ›

For questions about the status of your T-Mobile additional trade-in credit, please visit promotions.t-mobile.com or dial #611 from your T-Mobile device. T-Mobile customers can also call 1-800-937-8997.

See how it's going here. You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.

Try to refresh the list of available Wi-Fi networks on the device you want to connect to the LTE Wi-Fi Gateway . Switch off the LTE Wi-Fi Gateway and turn it on again using the Power OFF/ON switch. Restart your device or your computer. Position your device and the LTE Wi-Fi Gateway closer to each other.

How do I contact my Team of Experts? Your Team of Experts is available between the hours of 7 a.m. and 9 p.m. local time. Simply dial 611 from your T-Mobile phone, or use two-way messaging on MyT-Mobile.com, via the T-Mobile App, or iMessage through Apple Business Chat.

T-Mobile customers: Dial 611 from your T-Mobile phone or contact us at 1-800-937-8997. Metro customers: Dial 611 from your Metro phone or call 1-888-863-8768.

Dial 611 from any T-Mobile device and use short phrases with the automated call system to make payments, get usage balances, and more. Call 1-800-866-2453 or check out the contact us page for more ways to reach us.

Chat with us

Chat is available 24/7. If you don't see a "Chat now" button above, all agents may be busy assisting other customers, or we are down for maintenance.

The main downside of T-Mobile internet is its unpredictable download speeds. They can range from anywhere between 72-245 Mbps, and will vary depending on your location. T-Mobile 5G Home Internet speeds cap out at less than 300 Mbps, too, which can be an insufficient speed for large households.

Why is my T-Mobile Internet so bad? ›

Slow Internet: On your T-Mobile account, check that you haven't used all of your high-speed data bucket. Refer to Data speeds for more information. If you used 50 GB of data this bill cycle, you're subject to lower network prioritization during times of local congestion.

T-Mobile 5G Hotspot

Insert a smartphone's SIM tool or a straightened paper clip into the reset pin hole and gently press the reset key for 10 seconds. The T-Mobile 5G Hotspot will reset to factory default and restart automatically. Alternatively, you can perform a reset using the Web UI.

T-Mobile is the brand of telecommunications by Deutsche Telekom. T-Mobile may also refer to: Deutsche Telekom's current and former subsidiaries.

T-Mobile Home Internet customers see typical download speeds between 33-182 Mbps and typical upload speeds between 6-23 Mbps. Keep in mind that speeds can vary depending on location, time of day, signal strength and availability, and other factors.

One way to check if a number is potentially a scam is to use a reverse phone number lookup service. These websites and apps allow you to enter a number and see public information associated with it, such as the registered name, location, and carrier.

To call T-Mobile Customer Service from another country, from your mobile device, dial +1-505-998-3793. We won't charge you anything for this call, no matter where you are. Go ahead and store this number in your phone's contact list for easy and quick dialing while you're away.

Refill now: Use a credit or debit card to refill your account balance without logging into your account. Pay using the IVR: Dial ​*ADD from your T-Mobile device or call 1-877-720-5195. Support of a Care expert will result in a $5 payment support charge.

Call 888-8metro8 (888-863-8768) or dial *611 from your Metro by T-Mobile phone. If your nearest Metro store is not open during these uncertain times and you'd like to pay in cash, you can purchase a prepaid Visa, MasterCard or AMEX gift card at your nearest grocery store and go online to make your payment.